How to Get Over Your Fear of Your Boss

How to Get Over Your Fear of Your BossHow to Get Over Your Fear of Your BossFor each of the eager beavers out tzu siche who seize upon any opportunity to remind the higzu sich-ups of their existence, there are handfuls of fearful employees doing whatever they can to avoid unwanted attention or judgement from management. If you fall in this category, youve probably mastered the art of always appearing busy as a mechanism to avoid conversation, memorized your babo schedule so you can avoid run-ins, and learned the straight-and-narrow approach to completing tasks in a way that doesnt raise eyebrows or warrant the most dreaded experience of all being called into the boss office. Why are so many of us fearful of our employers? Is the modern workplace really dominated by Machiavellian tyrants? Probably not. Data shows that any given boss personality might be irrelevant to these anxieties. In fact, as many as one in four people fear being yelled at by their superior, regardless of his or he r past behavior. But unfortunately, the fear is real. Its uncomfortable, and it often hinders the creative risk-taking that can help both you and your employer get ahead. So, what can you do to overcome your fears and reach your full potential? Here are a few ideas.Realize Its Not All About YouA client once told me that, for years, she would agonize every time she rambled in a meeting or misspoke on a conference call. After meeting her husband, the CEO of a telecommunications firm, she realized that the problem was universal. He would come home from work worrying about a comment he made to an investor or whether hed misjudged a big decision. His fears were never about his employees minor screw-ups- they were about his bosses. Think about it You arent losing sleep over the mistakes the intern made today, are you? Its the same way with your boss. He or she is often more focused on big projects than on your missteps. See Things as They Truly AreYou cant change that which you dont ackno wledge. For this reason, its crucial that you check in and pay attention to your fear-based thoughts. Be honest with yourself Is the fear that you feel toward your boss based on some other work or life experience deep in your past? Is it really about this particular person?In many cases, this fear has little to do with your boss. For example, a client recently told me that her biggest workplace fear is getting fired. This fear influenced many of her interactions in the workplace, particularly by deterring her from speaking up when there was an issue that demanded a conversation with her supervisor. There was an occasion where I was being bullied by a colleague, she explained to me, and as much as I knew it should be addressed, I ultimately decided to keep it to myself due to my extreme fear of being fired. After speaking further, the true source of her fear became obvious Her father was laid off during the recession, and her parents divorced shortly thereafter. I watched tears fall down as she spoke of a time when her father lost his job, and the stress was seemingly a catalyst for her parents eventual divorce. Who wouldnt carry this fear on after that? And thats exactly why its so important that we get to the root of it. One creative way to do this is through writing. Make a list of your fears and what they might be telling you. Give them a voice. Youll likely learn a lot- and maybe even find that they arent so scary after all. Humanize Your BossFor most of us, there will be times when the boss is unpleasant or treats us with less respect than we feel we deserve. In some of those cases, her reaction will be warranted, but more often than not, her behavior will be the side effect of something else in her life. More than anything, its important to realize that almost nothing in the workplace is truly personal. Ask yourself if your boss treatment toward you is a pattern youve seen in his or her behavior elsewhere. By examining where you see it also showing up, y oull realize that its not really about you. I also recommend reading The Four Agreements by Don Miguel Ruiz, which has some great practical exercises to help you not take things personally. If youve done that, and you really do feel like your boss might have it out for you, address it so that your boss has an opportunity to check in with you. For example Ive gotten the impression that theres perhaps something that I can do to be a stronger employee. Can we set up a meeting to discuss how I could better serve you? This is a huge (and scary) step, but it holds fruitful results.Be IrreplaceablePerhaps the best way to overcome your fear of your boss is to build a closer relationship with him or her- to get to the point where you know that youre irreplaceable. This doesnt have to come through conversation in fact, its better to do so through action. And this doesnt necessarily mean staying in the office late or working weekends. Great employees pay attention to their boss priorities and pain points, and they constantly offer to take on side projects- projects that the boss may not have initially thought about- to improve a process or ease the workload. How? In order to come up with projects that truly make his or her heart sing, you must anticipate circumstances or projects that may present challenges in the near future. What are your boss goals, priorities, and- most importantly- problems? Your ability to identify mitigate issues before they arise is key to becoming an irreplaceable employee. The more you know that youre needed (and wanted), the more that the fear will subside. Create a Professional IdentityWe are conditioned from a young age to seek acceptance from our peers. I call this the social self, our natural default drumherum that is driven by the desire to be liked. On the other side of this desire is the fear of not being liked. For this reason, its critical that we create a professional persona as we evolve in our careers. The ability to draw a distinc tion between who you are in your social life- your social self- and who you are in your professional life enables you to departmentalize your fears.Take some time to envision who you want to be in your professional life and commit to honoring that vision. This might feel inauthentic because it requires you to reprogram those long-standing default settings, but there is nothing more powerful and authentic than creation. Once you have determined who you want to be professionally, assess other aspects of your work life that may also have to change. For example, if your professional self is committed to no longer being late for your standing morning meeting, its crucial that you start setting your alarm clock. Whether your fear is in response to criticism or in anticipation of it, being scared of your boss is incredibly detrimental to your wertmiger zuwachs in the workplace. The only way to get past this fear is to get clear on the root of it awareness is a powerful mechanism that spark s change. Your fear serves as an invitation for personal growth. Learning to identify will help you move past your insecurities so that you can focus fully on what matters to your employer and to your own professional evolution. Photo of man being stepped on courtesy of Shutterstock.

Company Tested 4-Day Work Week, Results Were Overwhelmingly Positive

Company Tested 4-Day Work Week, Results Were Overwhelmingly PositiveCompany Tested 4-Day Work Week, Results Were Overwhelmingly Positive New Zealands Perpetual Guardian is not some kind of a crazy startup. On the contrary.Theyre one of New Zealands biggest trust businesses. Whats more, their heritage dates all the way back to the end of the 19th century. As far as being conservative goes, theyre basically the definition of it.Which is why nobody expected them to come up with something crazy. Especially not something crazy AND cool like a 4 day work week.But as it turns out, they knew exactly what they were doing.During a six-week trial period, reported stress levels lowered from 45% to 38% and work life balance improved from 54% to 78%.All of that while maintaining their pre-trial productivity levels.Disconnecting productivity from hours in the workplace.I wanted to disconnect productivity from hours in the office, writes Andrews Barnes, the CEO of Perpetual Guardian, in his LinkedIn post.I wanted them to only come to work four days of the week but I would still pay them for five. With no extra hours worked on their four days. he adds.It all started over the Christmas. Barnes had read a couple of research reports which suggested that productivity in the workforce can be as low as one and a half hours a day.Although these numbers are nothing new, theyre in no way less shocking because of it.But if Barnes experiment is anything to go by, 4 day work week could be the answer.Five days of work squeezed into a 4 day work week.Barnes invited academics into the office to observe the trial to enaya that reduced hours wouldnt overburden staff. Naturally, he also wanted to make sure it wouldnt lead to reduced output.But even to his own surprise, there was no drop in productivity. In other words, employee productivity rose by 20% for the number of hours worked.Even better, the researchers saw an increase in staff satisfaction and engagement. It also led to a desire to keep working with the company longer.The stress levels went down from 45% to 38%, while work life balance increased from 54% to 78%.Now its up to the companys board to review all the feedback and decide about continuing the four day week as a permanent offer to their staff. So stay tunedOh, and if youd like to learn a bit more about business benefits of flexible working arrangements, heres a really good article by NZ Herald about it.Share Your Feedback or Ideas in the Comments

5 Tips to Be a More Confident Job Seeker

5 Tips to Be a More Confident Job Seeker5 Tips to Be a More Confident Job SeekerIf theres one common thread that sticks with you through the entirety of your job search, its probably this nerves.A dry mouth, sweaty palms, and shaky knees- theyre likely as much job hunt staples as your resume and your cover letter. Whether youre waiting anxiously to head into that big interview or compulsively refreshing your inbox for any news about that open position, those butterflies in your stomach are ever-present when youre looking for a new gig.Rest askoranversd, nerves are normal. But, if you can help it, you want to keep those butterflies at bay and present yourself as poised and polished to profil employers- rather than panicked.Think its impossible? The good news is, its not.Here are five key tips to be a more confident job landseeker (whether you actually feel that way or not)1. Know what you want.Confidence in your job search starts well before you ever shake hands with a hiring manager. In fact, developing that self-assuredness begins before you even submit your first application.Before you even so much as quantify your resume bullets, take some time to nail down exactly what youre looking for in your next career move. Do you want more flexibility? To move into a leadership position? A total career change? What types of things do you want to be responsible for? What are you looking for in regards to company culture?By zoning in on exactly what you want, youll be far more confident as you peruse open positions- youll know exactly when youve found something that fits the bill. Remember, as much as that employer is looking for a good fit, you need to find the right fit for yourself as well.2. Understand your qualifications.Nothing gives you a bigger confidence boost than knowing exactly what you bring to the table. With that in mind, sit down and list out your key skills and qualities that any employer would see value in.Of course, youll need to tailor your individua l applications and resumes depending on specific jobs and what they require. However, thinking through your core competencies and developing your own personal value proposition will remind you of the fact that youre a qualified and competent job seeker.Thats just the confidence-boosting foundation you want to lay when youre getting started on your hunt for a new role.3. Enlist help.Sometimes, despite your very best efforts, its tough to muster up that confidence within yourself. In those moments, getting some help from others can build you back up again.For example, have a close friend read through your resume and cover letter before you submit it. If he says it looks great, youll feel a little more self-assured. If he finds something that needs fixing, that helps you too, as you can make the tweak and then know that youre turning in your very best materials.So, in those moments when youre feeling low, dont hesitate to lean on your network. You dont need to job search in a vacuum4. Focus on preparation.Even if you put all of the above tips to work, nothing will undermine your job search confidence faster than flying by the seat of your pants. When youre already nervous, needing to wing it is a surefire way to take a nosedive.Before you participate in a phone screening or an interview, make sure youve researched the company (and your interviewer) and have a solid grasp on what that job entails. Prepare some questions you want to ask so you can end the conversation by proving that youre highly engaged in the hiring process.Getting your ducks in a row will take a little more time. But, youd rather be over-prepared than under-prepared- and, quite frankly, its a step you cant afford to skip.5. Imagine worst-case scenarios.At first glance, this tip might seem disheartening. However, when were in the thick of a job search, its easy for us to blow things out of proportion. Bombing an interview or getting a dreaded rejection letter will surely lead to an Independence D ay-style catastrophe.When you feel yourself beginning to get extra anxious, ask yourself this question Whats the worst that can happen?In most cases, the worst-case scenario is that you wont land the job- and, while thats a blow to your ego, it really means that youre no worse off than you were before. Step back and give yourself some perspective every now and then. Things arent as do or passiv as they might seem, and recognizing that will give you some added self-assuredness as you continue to tackle your job hunt.You want to be a poised and positive job seeker. But, unfortunately, thats often easier said than done. Put these five tips to work, and youre sure to approach those applications and interviews with an extra dose of confidence. Good luckKnow someone looking for a job? Refer a friend to with this link- youll get a month free service and theyll get 30% off

11 tips to help you move on from a job rejection

11 tips to help you move on from a job rejection11 tips to help you move on from a job rejectionIts hard not to takejob rejections, like any other form of rejection, personally.But separating yourself from the situation is the key to moving on after a job rejection says Erica Keswin,workplace strategistand author of Bring Your Human to Work. Hiring managers must look through numerous candidates at a time - assuming your rsummakes it to a human in the first place- so the tendency is to be curt when rejecting applicants.While Keswin says companies should be as respectful to candidates asinterviewees are expected to be, she recommends you dont dwell too much on a rejection.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moraThe idea of honoring relationships starts with people who dont even work there yet, Keswin says. When it comes to some of these recruiters, theres no excuse in how they are treat ing people, but try to keep it at arms length.Yet even with more personalized rejection notes, the sting can be painful and lead to insecurity, says Lynn Taylor, workplace expert and author of Tame Your Terrible Office Tyrant How to Manage Childish Boss Behavior and Thrive in Your Job.Its one of the most disheartening things, especially when you think not only about the time and effort that goes into applying but how much emotion youve invested in the job, Lynn Taylor said.While talking about being rejected can be embarrassing, there are steps job seekers can take to make the most of a door closed. Here are Taylor and Kerwins best tips on getting over a job rejection.When you first get a rejection emaille, take a step back and a moment to congratulate yourself for making it this farThe time immediately after getting a rejection letter can be disheartening, Taylor says, especially if its one you have been interviewing for. If you made it through several rounds, take the initial momen ts to congratulate yourself for scoring the interview in the first place, and then take a step back from your computer to go outside or distract yourself.Rushing to crank out the next cover letter right after getting rejected can also be counterproductive, as you should wait until you are in a more positive mindset to get back into applying.The best way to move on is to just realize that you only need one job, and this is one of many job interview situations that are there for you, Taylor says.Remember that if the company did not want to hire you, you probably would not have wanted to work for them anyway.Often times when applicants submit their rsums, they go into a big black hole, never to be heard from again.If a company did not send you a personalized rejection letter, or otherwise made you feel like they did not value your time, Keswin says there is a good gunst der stunde you would not have felt welcome once you got to the company.All of those things speak to company values an d how they treat their people, she says. I would look in the mirror and say Is that a really company I would be happy at?Set up social events with close family and friends, and reach out to mentorsFor those feeling particularly stung, Taylor recommends reaching out to friends or family in your inner circle who can remind you of the bigger picture. Before you hop back into the job hunt, use the first couple of days to build up your self confidence. Reaching out to mentors for feedback or support can also be helpful, Taylor adds.Be sure to thank your interviewer the day you get a rejectionSend a thank-you email the day you get a rejection letter, as even a day later a hiring manager could be on to the next 12 candidates, Keswin says.If you moved onto the interview phase, Keswin recommends reaching out to not just your recruiter, but the specific people who interviewed you, and thank them for taking the time to meet with you.You had a different type of connection with all of these diff erent people, Keswin says. You should try to make a personal connection in that email and say you hope to keep in touch.If you particularly enjoyed interviewing for the company, ask your interviewer to keep you in mind for future positionsA rejection letter doesnt have to close all doors Especially if its a company you really thought you were interested in, you always want to leave things in a positive way to leave the door open, Keswin says.Sometimes, when a new manager comes in and needs to hire, companies keep a record of former applicants they liked so they can fill open positions. Other times, companies will reject applicants for a full-time position, but offer them contractual work, Taylor says. Maintaining a connection with your interviewer could lead to a job down the line.You can ask for feedback on why the hiring manager didnt go forward- but be cautiousThe best way to know why you didnt get a job is to ask, Keswin says. As you send a thank-you note to interviewers, she s uggests saying sorry it didnt work out, but if they had any specific feedback, you would love to hear it.Taylor, however, says that this approach could backfire. Managers often dont have time to give detailed feedback to each rejected candidate, and asking them to take time out of their day for you could feel burdensome. Theres a 60/40 chance youre irritating them more than anything else, Taylor says.If you received a few rejections in a row, take the time to analyze what could be missing in your resumeMany times people apply to several jobs during the interview stage. If multiple of your applications come out unsuccessful, you might need to examine your skills more critically, Keswin says.I would urge people to really be honest with themselves to do a post-mortem analysis on what the issue was, she adds.The first step is to figure out whether your rejections stem from missing skills or not being a culture fit. In the case of skills, it could be as simple as taking an online class a nd learning something new for your rsum.If you have the means, hiring a career coach could help you figure out what isnt workingIf the reasons why you got rejected were because of not being a cultural fit, or if they were unclear, seeking professional help could go a long way, Keswin says. As a career coach at NYU, she helped qualified candidates during the financial crisis figure out which of their skills were transferable, then she targeted jobs that could use those skills.A career coach helpedBusiness Insider reporter Shana Lebowitzfeel more empowered, and she learned how to make a roadmap to reach her goals. Career coaches can be expensive, however, so Keswin also recommends reaching out to university alumni networks first to get the saatkorn type of support without paying a fee.When you get back into job searching, try being more flexible with what youd consider applying toIf at first, you were uncomfortable relocating or transferring your skills to other industries, the time f ollowing a rejection could be a chance to widen your horizons, Taylor says.Especially if youre willing to be flexible on the exact job description, widen your scope just a little bit, she says. That may help your mindset.If youre currently employed, taking on another project at work could bulk up your rsumTaking on a new job could mean sacrificing the flexibility you earned through years of working at your current job, Keswin says. One way to get over a rejection is to focus on what you have, rather than what you dont.You can also build skills for when you do try to seek greener pastures Take on a new project at your current job, or focus on growing your side hustle.If you realize the job search may be taking longer than youd like, ask what are some positives you can focus on in other aspects of your life, Keswin says.After you build up your skills, dont be afraid to try again at your dream companyIf a hiring manager tells you that you were a good candidate, but they found a rock st ar, and they offer to keep in touch, dont take that information lightly, Keswin says. If you can figure out the skills you may be missing, you could try reaching out to similar positions at the company down the road. It shows youre really interested in the company, she says.This article first appeared on Business Insider.You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from Benjamin Franklins daily schedule that will ersatzdarsteller your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong people

Increase your salary by 20% with these online classes

Increase your salary by 20% with unterstellung online classesIncrease your salary by 20% with these online classesNew year, new goals, new you. If youre looking toraise your salaryor just find a new job altogether, brushing up on in-demand skills is one of the smartest ways to invest in yourself. The internet makes it even easier by bringing highly-skilled professors and professional instructors into the palm of your hand. Ive taken a number of online classes this year and love the simplicity of watching them on the go or on the couch.Now its your turn. If you want to recession-proof yourself, learn to create passive income, or just learn something new, take note of these in-demand online classes and certifications. Perhaps a project management certification will help you add value and hone your skills. Or a course in blogging will help you crush your passive income goals. With so many to choose from theres bound to be a right fit for you. 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Its the perfect stepping stone tomanaginglarger projects, gaining mora responsibility, and adding project management skills into your current role a nd resume. The PMI offers an option to take the three hour CAPM exam online (in your home or office).Price$225+CAPM Exam RequirementsA secondary degree (high school diploma or associates degree)1,500 hours of project experience or23 hours of project management education.CSM Certified ScrumMasterScrum is a methodology that allows a team to organize and make changes quickly, in accordance with agile principles. The CSM fromScrum Allianceis well respected. The organization has more than 450,000 certified practitioners worldwide. In December 2018ZipRecruiterreported Certified ScrumMasters salaries as high as $137,500 and as low as $82,500.PriceVaries from $800 to $1,200+CSM Exam RequirementsAttend an in-person, two-day (16 hour) CSM course taught by a Certified Scrum Trainer (CST).Some of the below courses dont have any pre-requisites to get started tooDigital MarketingFrom managing social media for businesses to bringing in new business through online advertisements, Digital Marketing is a skill that has been in demand for the belastung decade and is only growing. Even better, a number of highly valuable skills are taught for free. The three most popular courses we recommend includeGoogle Ads certification,Google Garage Certification, andHubspot Academy.PriceFreeRequirementsInternet access.Big Data Data ScienceToday, data science ranks as one of the most in-demand careers of our time. According toGlassdoor, big data practitioners can earn upwards of$260,000when they reach management level. But what exactly is big data? With the internet explosion, smart homes, and sophisticated advertisements in every corner, data is literally being collected all around us. Data Scientists help make sense of the data by organizing and managing it.Notable schools like IBM and John Hopkins University offers aData Science Professional CertificatethroughCoursera.PriceCourse offered onCourserawhich starts at $39 per month.RequirementsInternet access.LinkedIn LearningIn 2015, LinkedIn acquired the popular online education Lynda. The marriage made sense, since millions of professionals used Lynda to take online courses often guaranteed to help them level up their skills or even land a promotion.Even better? Unlike other platforms that offer online courses through universities,LinkedIn Learningwont burn a hole in your pocket. LinkedIn gives you a free month just to try the platform. After that monthly access starts from $29.99. They have a wide range of course offerings with unlimited access. I think the writing course is the most worthwhile.Price$24.99+RequirementsInternet access.CourseraCourseraoffers high-quality courses from top U.S. universities across the nation. Looking for a course you can actually earn college leistungspunkt for? This is where you want to be. A few things to noteCourseracourses start and stop at specific times just like real college courses. They are also more demanding as students have homework, quizzes, and tests. But the platform has a ttracted some of the brightest minds to learn at incredibly high-levels. If you count yourself as a serious learner and want a certification or college credit from a respected platform,Courserais for you. Want to test it out and see if its right for you? The platformoffers a7-day free trial here.PriceVaries by course. $39- $79 per monthRequirementsInternet access.UdemyUdemyis one of my favorite online learning platforms. If youve never done any type of online learning, I thinkUdemyis one of the best ways to ease into the scene. Udemys course selection is vast and interesting. The platform makes it incredibly easy to start and stop whenever youd like, teaching styles are casual, and typically there arent any quizzes or tests. (Now thats my kind of school.) Udemys instructors are everyday people who have found success in their area of teaching and can back it up.Another great aspect? If you have something to teach, its simple to launch your own course onUdemyand startcreating passive income from scratch.PriceVaries. $9.99+ per classRequirementsInternet access.MasterclassA-list legends and a creatives dream. From courses on screenwriting to adventure photography,Masterclassis a stunning breath of fresh air in the online class syndicate. Pay $180 annually for an all-access pass or $90 per class.Feed your creative soul and learn from the likes of Step Curry, Gordon Ramsay, Malcolm Gladwell, David Axelrod and more of the biggest, most notable names of our time.Price$180 per year.RequirementsInternet access.BloggingThink blogging is just for so-called Instagram influencers? Think again. Millions of successful blogs exist on a number of complex topics from chemistry to investing. Each day, ordinary professionals are discovering the power and impact of online blogging. But unlike starting a blog 10 years ago, there are tried and true techniques one can put in place to skip the headaches and launch a successful blog. One of those is taking an online blogging course that covers not justhowbut what. Knowing what the heck to blog about can often be the first and biggest hurdle to overcome.If youre at the very beginning of your blogging journey, the Blog Marketing Academy is one of the best and most affordable resources to get your concept off the ground. For midlevel bloggers (1 year or more) try Create and GosSix Figure BloggerCourse. Their blogging course will help you create a digital product that sells from scratch.Want to start a blog but not ready to start a course? Take the first step by claiming your URLhere.PriceVaries. $20- $300+RequirementsInternet access.This article first appeared on Capitol Standard.

Un-Answered Problems With Customer Service Resume Summary Exposed

Un-Answered Problems With Customer Service Resume Summary Exposed Be proactive, and make it rather clear what youll be following up on and when youll be contacting the customer. Therefore, its essential to make certain that you can get quick accessibility to more senior customer tafelgeschirr resources. Some customer tafelgeschirr resume samples are offered on the net, and they might have the ability to give additional beneficial tips regarding inclusions, but they might not always have the most optimum structure. A premium quality sample customer tafelgeschirr resume will incorporate numerous suitable key terms and phrases that could include things like phrases like customer satisfaction, customer retention, processes or efficiency, based on the parteicular job. If youve lost your job, you have to earn a work search program. You have to tailor your resume to the work offer. WinWay Resume is now a popular item of software for individuals who want help building their resume. The above is a perfect case of how sample customer service resumes are best structured and the best way to write them for high probability of succeeding. Customers will come across an issue that isnt covered in the geschftlicher umgang training guide, or else they wont respond the way that you expect them to. In case you have a great deal of experience in customer assistance, you can want to use a combination format to highlight both your years of knowledge and accolades. Providing superior superior customer support is only one portion of the game. Our customer service representative-specific resume examples will allow you to focus your resume on the abilities and experience employers are searching for. If you discover you cant honor a deadline for some reason, get in touch with your customer before the deadline and say so. Resumes are somewhat more effective with the perfect adjectives. They are a method of introduction to a potential employer. Attentiveness The abilit y to obey customers is vital to providing great service for a number of reasons. When it has to do with providing outstanding customer assistance, its the individuals who make all of the difference. If you cant locate a solution that operates for the customer, help them locate extra help. Know your customers A wonderful interaction begins with being aware of what the customer wants and requirements. The secret to good customer service is to deal with the customer as you would want to get treated in case the tables were turned. Its possible to only offer decent customer service if you understand what youre discussing. A customer service resume should showcase any appropriate experience youve got in handling customers. Great customer service ends in customers that are delighted with the service they received, but who may not go on to give feedback or reviews for you as well as the firm. Customer Support is an important department in all organizations. Customer Service is an e ssential part of any enterprise. Networking is totally critical during. Customer Service Resume Summary - Is it a Scam? All employees need to have a deep working knowledge of the item. Look closely at their body language, and link what youre hearing to what you know more about the company, and what other customers have said previously. While you ought to be friendly with your clients, bear in mind that you arent there to share your life story. Your clients would like to know what things to expect, and would love to believe that no matter whenever or wherever they have an interaction on you, it is going to be the identical positive experience. Customer Service Resume Summary Secrets Customer service representatives perform a wide number of job duties. It is used in many jobs at every level. Customer service workers have to be resilient. You might find it helpful to practice your customer service abilities. If youve ever worked in customer support, you are aware that it is a job which might not be glamorous, but is totally crucial. In just about any organization, the service is simply like the systems that support it. Customer service is a significant portion of every company. Top Choices of Customer Service Resume Summary At times the customer care world is likely to throw you a curveball. In reality, admitting that you arent sure of the solution, but reassure the customer youll discover a person who can, is an excellent way to demonstrate transparency and build trust. For instance, lets say youre unable to manage a customers problem and will need to transfer them to some other department. You cannot permit a customers negativity to influence the manner in which you treat them.As you craft your resume for a customer service job, youll want to continue in mind that the hiring manager will be searching for ways that you are going to be able to relate to their clients. Contrary to what most people think, giving excellent customer service doesnt re quire being an enthusiastic people-person, even though it does help. A whole lot of training enters the introduction of a superior customer service person. The customer service department of a company or an establishment is necessary to assure that the guests understand they have somewhere to go to whenever they have questions or they would like to raise certain matters with respect to the operations of the company or the experiences they are having regarding the services they receive from the company. You need to understand the characteristics of the goods or services that youre selling, and whats more, you must have the ability to work out how they can help fix your clients problems. To tell the truth, customer service is a crucial part of a department in an organization and is more so in departments which are in direct and constant contact with customers. Servicing customers to their greatest satisfaction is the duty of the entire organization.

Candidate Experience Roundup - July 2015

Candidate Experience Roundup - July 2015Before the times of the telephone and www, the candidate experience during an interview and on the job was pretty bland and oftentimes overlooked. The way candidates felt during and after the interview wasnt exactly seen as an important aspect of the recruiting and hiring process and was rarely improved.In many cases, this was because workers were basically born into a job, whereas now, candidates are actually looking closely at how they would fit in with a company and how they can grow into a better employee. In terms of employee retention, if you were born into a job workers would typically stay with the same job, as majority were family-run businesses passed down from generation to generation.Fast forward to 1876 when the first telephone was invented and even further to 1969, when the Internet was born these two major technological advances changed the entire talent acquisition space forever. Candidate experience is now a topic on every re cruiter and hiring managers mind, so for this Spark Hire roundup, weve collected the top nine blog deutsche bundesposts about how candidate experience and candidate behavior have evolved due to industry changes.3 Important Shifts in Job Seeking Behavior iCIMS published this insightful infographic which displays three trends candidates are looking for in a job search. These shifts in behavior are happening for many reasons, including a younger workforce looking to work for a purpose over a competitive salary, a shift across regions and industries, and passive candidates considering joining a talent pool.Company cultureTalent demandPassive candidatesThese three changes are important to note when creating a candidate experience that is pleasing to the job seeker market.This infographic displays 3 trends you need to know about candidate behavior via iCIMS Click To TweetHow to Make Company Culture StickWritten by Sarah Lawson of Fast Company, this article reiterates the points iCIMS make s in their infographic. Modern job seekers are looking for more than just a paycheck they are looking to join an organization with great vibes, benefits, and opportunities for growth.According to InMobis CEO, Naveen Tewari, there are three ways to continue success while still maintaining the startup feel and to keep the employment experience positive Throw out traditional metrics of success, make culture stick, and open-source your success. For those reasons, it is important for an organization to develop an attractive work life.Check out InMobis code to culture in this post by Sklawson of FastCompany CompanyCultureClick To Tweet7 Ways to Create a Top-of-the-Line Candidate ExperienceThese seven hiring professionals are going out of their way to create top-of-the-line and positive candidate experiences, in very creative ways. Starting with the job description try making your job posting stand out from the rest by using engaging verbiage, humor, and, ummm, did I just read timed Nerf Gun courses? Yeah. I did.By creating a better overall candidate experience, organizations can expect longer employee retention and referrals, even if they dont hire the candidate If employees have negative experiences even before day one (AKA in the interview), this might lead to a lack of engagement on the job and even worse, bad reviews or even a drop in sales. Weve all seen the horror stories of negative Glassdoor reviews dont be that company7 hiring pros asked How do you create a positive candidate experience? via sparkhireClick To TweetThe 4 Things You Need to Know for a Better Candidate Experience Published on Undercover Recruiter, this article explores four things to know in order to create a better overall candidate experience.Candidates are frustrated with the application processOngoing communication is important to candidatesYoure missing opportunities to connect with candidatesHaving a strong employer brand is crucialWith knowledge of these four insights, recruiters and hiring managers can reduce the risk of leaving candidates with a bad impression of the companys hiring process. After all, 69 percent of job seekers say they are less likely to buy from a company if they had a bad interviewing experience.4 things every talentacquisition pro needs to know about candidate experience via UndercoverRecClick To TweetImprove Employee Retention From Day 1Employee retention happens even before a candidate is hired in fact, the success of your interview and the overall candidates experience from day one of the recruiting process has a lot to do with it.Discuss you candidates motivations during the recruiting processBuild a strong onboarding processEncourage regular communicationA great tip mentioned in this article is the importance of HR staying in touch with each new hire. By checking in periodically throughout the first few months can really help the candidates comfort level in the sekretariat and new role.How to improve employee retention from day 1 vi a BountyJobsClick To TweetEngagement and Retention One Doesnt Always Lead To The OtherIn this article, Cord Himelstein of Michael C. Fina explains the strange relationship between retention and engagement. To say the least, its even trickier than Kourtney Kardashian and Scott Disicks relationship YES, I WENT THERESo how can we ensure even the most highly engaged employees dont leave us high and dry? Simply put, we cant. Even those who appear to be committed to the company will take an opportunity elsewhere if the offer is charming enough. The thing is, you cannot dwell on employees leaving for another opportunity, fore they may like to keep the relationship with the company strong by freelancing, or perhaps in the example given in the article, become a partner further down the road.Daily engagement with your employees may help reduce turnover, but cannot eradicate it and thats ok. As long as your organization takes the steps to review and improve the reasons employees leave, hirin g managers can really help with the overall employee relationships.What is the relationship between engagement and retention? via mcfrecognitionClick To TweetConsequences of Hiring the Wrong Employee Tips for Making a Better HirePosted to the AkkenCloud blog, this infographic details how an organizations culture depends on values and people. When assessing a potential hire, it is important to imagine their role within the established culture, and be careful when hiring for skill over core personality this could be a crucial mistake By hiring the wrong employees the company is negatively affected in many ways.This is why companies spend thousands of dollars on recruiting the right person via AkkenCloudClick To Tweet4 Things to Know About Employee Happiness (And Why Its Important)Published on ERE Medias TLNT blog, this article provides some staggering stats about employee satisfaction that every recruiter and hiring professional MUST KNOW.61 percent of employees thought about search ing for a new job in the past yearA quarter of those who received a pay raise say it did not improve their motivationNearly two-thirds of employees work at organizations that lack a strong work cultureHalf of all employees are dissatisfied with their direct supervisorsThese are some serious findings, dont you think? Whats more important than these stats is the four solutions to these employment happiness issues found in this article.Are your employees actually satisfied? via TLNT_com EmployeeHappinessClick To Tweet4 Facts about Employee Engagement from an Un-Uber Ride-Sharing CompanyEven though this post was published a day before July, its so incredibly on-point with our July theme so I had to add it Many of us know about the rideshare service, Uber if you havent taken an Uber before, youve most likely heard about the San Francisco tech company NOT transportation company in the news lately.Well, forget Uber because this article describes a different rideshare company called Chario t. Ive got to be honest, I hadnt heard of Chariot before reading this Jazz article. What they do differently than Uber is instead of contracting out their driver, Chariot drivers are actually hired as Chariot employees with perks and benefits. By creating a positive and more involved work experience, employees take pride in their work, stay employed longer, while adding tremendous value and loyalty to the company.4 Facts About EmployeeEngagement from an Un-Uber Ride-Sharing Company via JazzDotCoClick To TweetIf you found this roundup helpful, get your daily dosage of talent acquisition-rich content by subscribing to the Spark Hire newsletter and be sure to follow us on Twitter and Facebook. Feel free to suggest content to be highlighted in the August roundup by commenting below.

New Trends in Online Recruiting Strategies

New Trends in Online Recruiting StrategiesNew Trends in Online Recruiting StrategiesNew Trends in Online Recruiting Strategies Blaszczyk, Managing Editor, Resource CenterWhat are the new trends in zugreifbar recruiting strategies? To find out, we asked the experts at CKR Interactive,a recruitment advertising agency founded in 2001 in the heart of Silicon Valley.For three years running,CKR has been named to Inc.s list of fastest-growing private US companies. The company was a winner at the 2012 Creative Excellence Awards.Monster What new trends are creating a winning online recruitment strategy for todays leading companies?CKR We are seeing a trend of employers embracing emerging media in efforts to be where their target audience is, while strengthening their employer brandas an innovative work place.A big emphasis on a streamlined mobile and social media marketing planhas been key, as has unique, interactive career sites, reevaluating employer brand propositions and positioning, and ongoing metrics to measure ROI.Employers, now more than ever, need to look at the big picture and plan for the future versus tackling everything one project at a time.As the economy recovers, the war for talent is picking back up and employers need to focus on being where their target candidates are, instead of expecting the talent to find them. Still, an emphasis on utilizing messaging and online assessment functionality is important to ensure that the candidates entering the pipeline are the right ones.Monster Is the objective to engage as many people as possible? Or is it possible to be more selective in attracting specific skills?CKR Its a bit of a mix of both - for the fruchtwein part the objective is to identify how to get in front of a very specific prospect.However, its also important to maintain a strong employer brand, especially in the social realm where many aim to engage as many people as possible, as your connections there may very well lead to future candidates and/o r customers.MonsterCan innovative multimedia marketing be done effectively, without breaking the bank?CKR An example of a low-cost multimedia campaign we conducted for ourselves is our agency anniversary campaign, which won Grand Prize for Self Promotion at this years CEAs.As CKRs anniversary falls on April 1st, we decided to launch an April Fools Day campaign promoting several fake (and hilarious if we do say so ourselves) products promising to help employers to retain and even clone their top talent via three topics Cloner, Deployeeand reTension.Utilizing online marketing tactics including video, landing pages, pay-per-click (PPC) campaigns, social media, schmelzglas campaigns, sales sheets and PR, we were able to stir up a lot of buzz and traffic to our site without breaking the bank.In fact, our social shared when up 300%, our Facebook fan base grew to more than those of our top competitors combined, and we saw a huge increase in site traffic - about a 55% increase from the nor m And this is all from a campaign that ran for less than a week.Monster How are companies using online media to build their brand?CKR Companies are now aiming to utilize online media in a comprehensive manner versus a piecemeal approach, taking into consideration placement, timing, frequency, messaging and creative used.Every single detail has an effect on the employers brand and must be taken into thoughtful consideration. Furthermore, avenues such as social media are being used with a focus to strengthen the employer brand and communications with potential candidates, versus solely on recruitment.An example of a successful career website is the site CKR designed for one of the worlds largest and most respected contract research organizations, Covance (a multi-award winner).Site visitors are able to quickly learn about Covance, view their connections and current openings at Covance, and access information on a variety of topics such as university/college opportunities, benefits, va rious departments/career paths, and diversity. Visitors also learn about Covances mobile job search app, which makes it even easier for job seekers to stay abreast of opportunities at Covance.Additional examples of our favorite career sites can be viewed on Our Portfolio page.Monster What three social media activities will be most effective in recruiting top talent?CKR Based on the current trends and successes were seeing, we believe that these three social media tactics will be most effective in recruiting top talent in the months aheadContent strategy that includes targeted status updates to show thought leadership in specific areas and feature online content in context for the organization.Sharing jobs in context with content across the social web.Targeting the right followers/fans and being active on three or more social platforms.

Study Women financial advisors punished more harshly than men

Study Women financial advisors punished more harshly than menStudy Women financial advisors punished more harshly than menAre women punished more punitively for misdeeds at work than men? In the financial advisory industry, they are according to a new working paper from Harvard Business School on the gender punishment eu-agrarpolitik.Researchers used 10 years of data on financial advisors employment information from the Financial Industry Regulatory Authority (FINRA), an independent nonprofit authorized by the U.S. government to monitor financial firms. The info also contained details about whether an advisor had ever committed misconduct and detailed each infraction.Men misbehave 2x as much, women 20% more likely to be firedMale advisors committed misconduct twice as often as female advisors, it was found. However, when women committed misconduct, there were bigger consequences they were 20% more likely to be fired, and 30% and to have a harder time finding employment afterward.Whil e women are punished more heavily than men for their misdeeds, their misconduct that is 20% less costly to the company women are less inclined toward repeating the misconduct. Men, on the other hand, are more serious, repeat offenders, with higher settlement costs to the firm up to $20% incurred if they are caught.The researchers attributed the unfair treatment of women advisors, and the more laissez-faire treatment towards their male counterparts, to gender bias, especially since the industry is male-dominated.Female managers make a differenceHowever, the gender punishment gap narrowed when the women financial advisors worked at companies with a greater number of females as managers or at the local branch level. This told researchers that the gender punishment gap was not dictated by certain firms or financial niches. Instead, it was a phenomenon called in-group tolerance. Simply put, people are more tolerant of those that are more like them.In the workplace, men are less likely to come down hard on men male executives seem to be more forgiving of misconduct by men relative to women, says the paper which leaves women out in the cold. But in a financial advisory workplace where there are more women managers, female bosses are less likely to respond to womens misconduct with excessive harshness.A recent Wall Street Journal story deals with the same topic on women high positions in their field and the little leeway they are given to make mistakes as opposed to men. Both the article and the above Harvard Business School working paper referred to another Harvard working paper from last year on surgeons.If a female surgeons work resulted in the death of a patient, physician referrals to her dropped 54%. If the same happened to male surgeons, however, the reaction was not nearly as harsh. The paper noted that this may be because men appear to be treated as individuals.

Military Education Benefits & Enlisted College Programs

Military Education Benefits & Enlisted College ProgramsMilitary Education Benefits & Enlisted College ProgramsThe Active Duty Montgomery G.I. Billis the same for all of the active duty services. The choice of whether or not to participate in the program is up to the recruit and is made (after a briefing) in basic training. If a recruit elects to participate, hismilitary pay is reduced by $100 per month for 12 months ($1,200 total). In return, the recruit receives education benefits. The active duty G.I. Bill Benefits can be used while on active duty, or after (honorable) discharge, but must be used within ten years of discharge.To use MGIB while on active duty, you must serve two continuous years of active duty. There are a few different scenarios for how the MGIB can be used after honorable separation from active duty.With three years of active duty, you must have served three continuous years of active duty, unless you were honorably discharged early for one of a very few specific reasons, such as medical. You only need two continuous years of active duty if you first enlisted for two years of active duty, or you have an obligation to serve four years in the Selected Reserve. You must enter the selected reservewithin one year of your release from active duty. Alternately, those with two years of active duty who werehonorably separated early for one of the very specific reasons allowed (such as medical) are also eligible. Its important to note that if you are separated early, and lose your G.I. Bill qualification, you do not get your money back. It is because, under the law, the money taken out of your pay is not considered a contribution, but rather a reduction in pay. Reserve/Guard Montgomery G.I. Bill It is the same as the Active Duty Montgomery G.I. Bill, with a few exceptions Your military pay is not reduced for this program. However, your monetary benefits are not nearly as generous as the Active Duty Program. While you must enlist for a period of si x years or more, you can begin using the benefits immediately after boot camp and technical or A-school. But benefits terminate if you dont serve your entire enlistment contract period. Even if you dont separate from the Reserves, MIGB benefits expire 14 years after the date you become eligible for the program. Active Duty Tuition Assistance All of the services offer 100 percent tuition assistance for courses taken while on active duty. However, there are limitations per year per individual. Additionally, there are limits on the amount of tuition assistance available per semester hour. Guard/Reserve Tuition Assistance Both the Army National Guard and the Air National Guard offer tuition assistance as well. Additionally, many states offeradditional education benefitsfor members of their National Guard (National Guard is controlled- for the most part- by the individual States, not the Federal Government so that benefits can vary widely from state-to-state). TheAir Force Reserv esgive 100 percent tuition assistancefor undergraduate degree programs, with some limitations an annual maximum.The Army Reserves offers 100 percent tuition assistancefor both undergraduate and graduate degrees, and theCoast Guard Reserves offer tuition assistancefor both undergraduate and graduate degrees as well. The Navy and Marine Corps Reserves do not offer a tuition assistance programs. However, for all of the reserve services, military members who are called to active get the same tuition assistance benefits as their active duty counterparts. That means, for example, that a Reserve Marine, called to active duty, would be eligible for the Marine Corps Active Duty tuition assistance program. The Community College of the Air Force The Air Force is the only service thatissues college credits and college degrees. The Air Force does this through theCommunity College of the Air Force (CCAF), which is a fully accredited community college. Itissues fully accredited college transcr ipts, and awards Associate of Science degrees to Air Force members in educational areas of their military specialties, using a combination of credits for off-duty college courses, military schools, and military experience. Getting a Degree While on Active Duty Eachmilitary basehas an Education Office, who have arranged for colleges and universities to conduct college courses on-base, leading to various degree programs.And even for those who dont work a traditional schedule, distance-learning has changed the face of getting an off-duty education. In addition to taking courses off duty, each of the services has programs which allow some enlisted to remain on active duty and attend college full-time,receiving full pay and allowances. Some of these programs lead to a commission as an officer some do not. Most require that you commit yourself for a longer hitch in the military. Most require that you obtain some college (usually two or three years) on your own, first, and all of these programs are extremely competitive. There are many more applicants for these programs than there are available slots each year. Enlisted members who do obtain a college degree while on active duty can apply for a commission throughOfficers Candidate School(Officer Training School for the Air Force). Again, there are generally many more applicants each year than there are available slots. The Army and the Coast Guard are the only services in which an enlisted member can obtain a commission without having a four-year college degree. Enlisted members of the Army can attend OCS and be commissioned with only 90 college credits. However, they must complete their degree within one year of being commissioned, or they risk being reverted (rifted) to their previous enlisted rank.